Job Overview:
We are seeking a dedicated and energetic Customer Relationship Executives to join our dynamic team. As a CRE, you will play a key role in providing excellent customer service and support by managing inbound and outbound calls, assisting with customer inquiries, resolving issues, and delivering a positive experience to clients. This is an excellent opportunity for individuals with strong communication skills and a passion for helping others.

Key Responsibilities:
• Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately.
• Provide clear and accurate information to customers about products, services, or account details.
• Resolve customer issues, complaints, and concerns in a timely and efficient manner.
• Maintain and update customer records in the system, ensuring all information is accurate.
• Adhere to call scripts and company guidelines while maintaining a friendly and approachable tone.
• Meet or exceed performance targets, including call quality, call resolution, and customer satisfaction.
• Identify potential sales opportunities or cross-sell additional products/services where appropriate.
• Maintain a high level of product knowledge to address customer questions and concerns.
• Collaborate with team members and supervisors to resolve complex issues or improve processes.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Salary: 15,000/Month

Location: C/42, Pawane Village Rd, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705

T&C Applied

Reference : Customer Relationship Executive jobs

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